Seven years of production

System Administrator

Production Linux infrastructure, automation and cloud provisioning across web hosting and client application environments.

• Managed and optimised 5 production Linux servers, ensuring 99.9% uptime across web hosting and client application environments.
• Automated server provisioning, patch management and configuration tasks using Ansible playbooks, reducing deployment effort by 40%.
• Orchestrated containerised application deployments using Kubernetes (Deployments, Services, ConfigMaps, PV/PVC) and Docker, improving system reliability.
• Provisioned cloud resources on AWS (EC2, S3, IAM, EBS, ELB) using Terraform as Infrastructure as Code to streamline environment scaling.
• Integrated Git/GitHub version control workflows and reduced manual server troubleshooting time by 30% through Bash automation scripts.

Operations Manager & System Administrator

Led technical operations and a team of junior administrators across a 22-node production hosting fleet.

• Leadership & Operations: led technical operations and supervised a team of Junior System Administrators, fostering cross-functional collaboration and setting clear performance targets.
• Incident & SLA Management: established 24/7 on-call rotation support and standardised Incident Response workflows, ensuring 99.9% uptime and reducing Mean Time to Resolution (MTTR) by 35%.
• Client & SLA Compliance: managed high-priority production escalations for 500+ client accounts, adhering strictly to Service Level Agreements and minimising operational risk.
• Infrastructure Security & Backups: oversaw 22 production Linux/VPS nodes, implemented Cloudflare security rules to mitigate DDoS attacks, and maintained automated JetBackup disaster recovery pipelines.

System Administrator

Day-to-day operation of a large shared and VPS hosting fleet serving hundreds of active websites.

• Maintained 16+ Linux-based production servers, achieving consistent system stability and service availability.
• Monitored server health (CPU, RAM, Disk I/O) and proactively resolved network, DNS and HTTP errors before client impact.
• Developed custom Bash scripts to automate daily system maintenance, log rotations and routine system checks.
• Managed SSL/TLS certificates, domain configurations and email delivery optimisation for hundreds of active websites.

Technical Support Engineer

L1/L2 hosting support across Linux and Windows server environments.

• Handled L1/L2 technical support for 50+ daily client tickets, maintaining an average resolution time under 2 hours.
• Diagnosed and resolved hosting, web server, email delivery and DNS issues across Linux and Windows server environments.
• Restored interrupted web services and collaborated with senior engineers on complex infrastructure escalations.